Should You Leave Voicemails on Sales Calls?

As a business owner, you know the importance of sales. Your company can only thrive as long as you have customers, which means you need to do everything you can to make sales.

Employing agents to make outbound calls to current and potential clients is a great way to increase the sales of your business, but you might still have a few questions about what your agents should be doing. For example, should they be leaving voicemails?

With the right resources, they don’t usually need to. Read on to learn more.

What software should you be using?

Predictive dialer software is the best way to increase efficiency for your outbound callers. With this software, your agents will only be connected to calls that have been picked up by a person. The predictive dialer dials a list of numbers and then connects agents to successful calls.

This means the agents do not have to worry about dialing numbers themselves and can focus on making sales once they’re on the call. Your callers won’t have to wait while the phone rings or worry about leaving a message.

Also, the cloud-based software doesn’t require any expensive equipment to be installed, which means it is only a benefit to you. Predictive dialer software is easy to implement and extremely helpful to your agents and the work they are doing.

How does predictive dialer software work?

The predictive dialer software utilizes a prediction algorithm. This means it can predict when an agent will be ready to make their next call, as well as the best time to automatically call the next customer. The system then dials the number for the agent and has the call ready at the perfect time. The dialer can sense when a call will end and will then make the next call for the agent.

This software increases agent productivity and eliminates time-wasting tasks, like dialing and waiting for the recipient to pick up the phone. Instead of listening to the machine’s message, your agents are connected directly to live people who are ready to speak with them.

Since call center turnover is currently at an extremely high rate, offering your agents this predictive dialer software is a great way to lower turnover and help your agents feel successful and satisfied in their work.

Should agents leave voicemails on sales calls?

Obviously, with the predictive dialer system, your agents will never be connected to an answering machine, which is for the best. Agents will be automatically connected to a live person, which eliminates the need for leaving a voicemail.

83 percent of customers who were surveyed after leaving a business said that if the business had provided better person-to-person customer service, they might have considered staying. That is a huge percentage of people who feel interaction with a live person is important. By only connecting agents to people who answer the phone, the predictive dialer ensures that potential and current customers speak with a live person who can address their concerns or worries.

All of this can help your business gain a reputation for fantastic customer service. Outbound sales calls can be a huge benefit to your business. You want your sales agents to be able to focus on what really matters. By implementing a predictive dialer, your call success rates will increase, your sales will grow, and your agents will feel like satisfied employees.