As a business or company who are customer facing in the industry, you should highly prioritize after-sale customer service. It’s highly beneficial and creates a name for your business within a dense market. There are hundreds and thousands of customer service businesses out there, and you always want to ensure you stand out from the crowd. Be the best you can be, and your business will be on top before you know it.
What is After Sales Customer Service?
It refers to the processes which make sure the customers are satisfied with the services or products they received or bought. After-sales service aims to ensure that their expectations were surpassed by a mile. They’re an essential part of your customer satisfaction rates and may be the make or break of your business. Some huge companies still have excellent after sales customer services, and this really does strengthen the bond between the customers and the organization. You don’t want to lose customers when you start making money, it’s better to be highly regarded than not.
You can ensure the best after sales customer services by doing several things including emailing the customer (if they have a loyalty card) after their purchase to see how their experience was and thank them for shopping with you. You could also have questionnaires for customers to fill out every so often to find out what you can improve on. It’s surprising how many people will fill out the survey honestly and openly if you offer them some sort of reward. Perhaps 10 or 15% off their next purchase? Customers like their opinions to be heard and this is a way they can voice their concerns or likes.
Reasons Why It’s Important
Taking feedback and providing support for your customers will mean you’re going to have a more loyal customer on a long-term basis. There are multiple reasons why it’s important – from creating a loyal customer community to improving your own employee’s customer service skills. JJ’s House Manager, Jason explains the importance of after-sales service stating that “Staying in touch with your customers even after they have purchased something will ensure you’re one of the best in the industry, customers respect it when you have respect for them.” This is only one small reason why it’s essential. It creates a relationship between a brand or company that no one can break.
We’ve put together a list of reasons why it’s crucial to have after-sale services, they’re only brief, but it’s sure to convince you how you should be dealing with your customers.
- It provides customers with an idea of how your company or business treats them and others.
- It gives customers support when they need it.
- It’s a positive aspect of your business, and when people find out everything you do for customers, they will keep coming back.
According to VeryVoga Manager, Yvonne “the best type of advertising and marketing is positive word of mouth – people love that.” Why wouldn’t you use after-sale techniques if it’s going positively impact your business or company?
About Carson Derrow
